Terms and Conditions

Credit Card Policy:

Credit card details in the name of the registered guest are required to confirm your booking.  Please note that a credit card surcharge of 1.81% for Visa and MasterCard, and 3.05% for AmericanExpress cards applies for all payments.

damage deposit:

A bond of $250NZ per unit is required to be held on the supplied credit card, on the day of arrival. Please ensure funds are available as keys cannot be left for collection unless the bond is held.  Once the apartment has been checked on departure, the bond is released.

The registered guest is liable for the following extra charges:

-      Damage to the apartment furnishings, fixtures, and appliances caused by misuse or carelessness during their stay

-      Additional cleaning required due to excessive untidiness, the cooking of malodorous foods, rubbish/waste left in the apartment, evidence of smoking/vaping, and general misuse of facilities

-      Lost revenue if the apartment is unable to be cleaned in time for check-in or resale following their departure.  

We hope guests appreciate this policy as we cannot re-let the apartment until it is restored to the original standard.

Extra Charges:  

The registered guest is liable for the following extra charges:

  • Damage to the apartment furnishings, fixtures, and appliances, caused by misuse or carelessness

  • moving chattels between apartments for extra time taken to restore the apartment to original condition

  • movement of furniture/beds in the apartment

  • Additional cleaning required due to:

    • excessive untidiness, including rubbish/waste left in the apartment

    • cooking of malodorous foods which result in extra cleaning/deoderising of room

Smoking/VAPING Policy:

All apartments are STRICTLY NON SMOKING and NON VAPING. Any evidence of SMOKING/VAPING inside the apartment will result in an instant $250 charge. We do provide ashtrays outside each apartment but please be respectful of other apartment occupants.

PaymeNt Policy:

As of 5 Nov 2021, the following policies apply:

  • Full payment 14 days prior to arrival: - Off peak, ‘STAY LONGER, SAVE MORE’ or ‘MAY MADNESS’ package

  • Full payment 28 days prior to arrival:- Peak season and special events (Dec, Jan, Feb, Mar, Jul, Aug, Sep, Nov).

  • Special policies apply to New Years’. Please contact us directly if you require further information.

  • In peak/high demand seasons, if payment is declined on the due date and we are unable to contact you, we reserve our right to cancel the booking contract.

Cancellation Policy:

Once you make a reservation with us, rooms are held for your exclusive occupation in our reservation system.  Due to the nature of our business, cancellations affect us significantly. 

  • Cancellations or amendments made prior to the payment due date will incur no charges

  • Cancellations must be requested before 10am NZT on the payment due date.

  • Any changes made after this time, or a No-Show, will result in FULL accommodation costs being charged. 

  • Any Amendments to your stay will incur an admin fee of $50NZ and are dependent on availability at time of request.

We recommend all guests have an up-to-date travel insurance in case of unforeseen circumstances.

Any exceptions to the cancellation policy are dependent on the discretion of management and the possibility of the unit being resold. 

 

CHECK-IN/OUT:

Check-In is available from 3pm on the day of arrival.  Contactless Check-In instructions will be emailed 2 days prior to your check-in date.

Check-Out is by 10am on the day of departure.  Late check-outs are by prior arrangement only, unauthorised late check-outs may incur charges.

 

service policy:

Please note that our rates are for Unserviced Apartments. Daily Housekeeping is an optional extra. Please advise us prior to your arrival if you wish to book a service. A daily service includes a change of towels, hand towels, kitchen linen, re-stocking amenities and emptying of rubbish bins. 

Minimum Stay Policy:

  • Minimum stay policies may apply to peak times or special events in the region (New Year’s Eve, School Holidays, International Marathon, Gibbston Valley Concert, Chinese New Year, Easter, public holiday long weekends etc.) Please enquire for further details.

 

Maximum Occupancy: 

The total number of adults, children/infants to occupy the apartment must be stated at the time of booking and cannot exceed the allowed number of guests. We reserve our right to cancel the booking contract, with no refunds, if a party arrives with more guests than they have booked for. The guests are welcome to book additional units upon arrival, if available.

Child Policy: 

Any children under 3 years of age stay free of charge in existing bedding.  Any children 3 years old and over are charged an adult rate.  ALL children and infants must be included in the maximum number of guests allowed in the apartment.  Maximum number of infant cots per apartment is ONE.  Portacots and Highchairs are available for hire.  These must be requested in advance and cannot always be guaranteed.  

Group bookings:

If your group has more than 10 people (including children and infants), please contact us directly as different payment and cancellation terms apply.

  

Noise policy: 

Management operates a ZERO TOLERANCE policy for guests affecting other guests with noise or rowdy behaviour.  Parties of any kind are not allowed in the apartments.  The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.

 

Minimum Age Restriction:

Guests under the age of 25 must be accompanied by a parent or a guardian. Please contact us directly with any questions about this policy.

 

Parking: 

Each apartment comes with one designated carpark, available for your exclusive use, until 10am on the day of your departure.  Any extra vehicles will need to be parked on the street. We take no responsibility for vehicles being towed if parked in another apartment carpark.